All security related SMS/text messages (PIN codes, security alerts…) are sent through SMS/text messages even if you did not check the box on your profile. This to ensure you are made aware as soon as possible of important information related to your account.

Whereas many services offer this ‘convenience’, we don’t. Re-use of user/pasword is one of the major reasons why your account could be hacked. For example, if you re-use your user/password that you have on a site, and if there is a data breach on this site, then hackers will try to connect to other web sites using the same credentials, and take over your data.

With our service, we generate a random username that is very unlikely going to exist somewhere else. Again, this is to re-enforce the security of your data

On the login page, click on ‘Lost your password? Click here’.

You will then be redirected to a page where you will have to provide your username/identifier.

If this identifier matches our database, you will receive an email with a temporary password and a link that will bring you to a page where you will be able to update your permanent password.

For this, we rely on the information provided by your Guardians.

When a Guardian clicks on the link we provide and reach the ‘Guardian page’, s/he is asked if you are dead. If you are, we ask him/her to provide the death date.

Here is below the algorithm we use to determine the final ‘official’ death date:

1. We use the most recent date provided amongst all the Guardians
2. If none of them provided a date, then we use the date of the last time you logged into Need2TellYou

For that, you need to login into your account. Then in the menu at the top, under your name, you need to select ‘Subscribe’ and then chose the plan you want. A registration page will then open.

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

Yes, it is possible. Though, there are a few things to be aware of since a person can be a subscriber but also eventually a contact for other people in other subscriptions:

• First, we check if there is a subscription attached to this email. If it is the case then we use this Subscriber username
• If not, we check if there is an Insider with this email. If there is one (and only one) then we use this Insider username.
• If not, we check if there is a Guardian with this email. If there is one (and only one) then we use this Guardian username.
• If not, we check if there is a Recipient with this email. If there is one (and only one) then we use this Recipient username.
• If not, we do nothing.

Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.

2Checkout is an electronic payment service (merchant account alternative) founded in 2000 that allows merchants to accept online credit card payments from customers in their home country and abroad.

They are our partner managing payments, subscriptions and refunds.

Click here to go to their web site: https://2checkout.com.

Just you, the subscriber, is aware. So, it is up to you to inform (or not) other people. In case you designate Insider(s), you will have to inform them.

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.

Absolutely. You can be a contact for someone and also a subscriber yourself.

A Need2TellYou diary is a document fed by the subscriber along his/her life. Regularly, the system sends questions to the subscriber. These questions can either be related to his/her personality (who s/he is), or daily life questions, such as ‘What are you grateful for today?’.

These questions are sent by email. The subscriber has to use his/her email client software and reply to this email. The text s/he provides in the body of this reply is used as the answer to the question. S/he can also eventually attach pictures that will be added to the diary for this question entry.

Whereas some questions will be asked only once (e.g. the personality ones), others may be asked daily, weekly, monthly or yearly.

When the subscriber passes away (or become mentally incapacitated), the system will generate a diary book in the pdf format.  This pdf book will have 4 chapters: an optional Prologue, a Personality chapter, a Day to day chapter, and an Epilogue chapter. All these chapters content come from the email replies the subscriber provides along his/her life, or from a direct entry using the My-Diary page.

This file becomes a file like any other document the subscriber has uploaded in the system. This is why s/he will see a ‘Diary’ entry in the list of files, on the My-Files and My-Schedule page. This Diary file needs to be scheduled for delivery, so recipients can receive them, as any other document that is being uploaded.

If a subscriber wants to look at the book content, s/he can do it by clicking on ‘View Book’ on the My-Diary page. The system will generate a copy of the book and download it to the subscriber’s device.

Just to name a few, here are some examples of documents you may consider uploading to communicate to relatives or loved ones:

• Letters, audio, pictures and video recordings to loved ones.
• A simple document explaining where your advance directive, will or living trust are located, as well as who is in charge or is the custodian of these documents.
• A file containing your passwords for your phone, computer, email, bank accounts and social media accounts. We recommend using an online password manager such as 1Password, Dashlane, LastPass, KeyPass or NordPass to collect them all, sharing the master password with someone you trust, and then designating emergency contacts within the program who are allowed to gain access.
• A document explaining all your investments with contact information.
• Instructions for your funeral and final disposition.
• A text to be read at your funeral.
• An ethical will.
• etc…

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

All security related SMS/text messages (PIN codes, security alerts…) are sent through SMS/text messages even if you did not check the box on your profile. This to ensure you are made aware as soon as possible of important information related to your account.

Whereas many services offer this ‘convenience’, we don’t. Re-use of user/pasword is one of the major reasons why your account could be hacked. For example, if you re-use your user/password that you have on a site, and if there is a data breach on this site, then hackers will try to connect to other web sites using the same credentials, and take over your data.

With our service, we generate a random username that is very unlikely going to exist somewhere else. Again, this is to re-enforce the security of your data

Just you, the subscriber, is aware. So, it is up to you to inform (or not) other people. In case you designate Insider(s), you will have to inform them.

Just to name a few, here are some examples of documents you may consider uploading to communicate to relatives or loved ones:

• Letters, audio, pictures and video recordings to loved ones.
• A simple document explaining where your advance directive, will or living trust are located, as well as who is in charge or is the custodian of these documents.
• A file containing your passwords for your phone, computer, email, bank accounts and social media accounts. We recommend using an online password manager such as 1Password, Dashlane, LastPass, KeyPass or NordPass to collect them all, sharing the master password with someone you trust, and then designating emergency contacts within the program who are allowed to gain access.
• A document explaining all your investments with contact information.
• Instructions for your funeral and final disposition.
• A text to be read at your funeral.
• An ethical will.
• etc…

Please consult our Privacy Policy to get the answer to this question, in the ‘Terms’ section of the menu.

Available in Premium, Premium+ and Peace of Mind plans, a Time Capsule is the schedule of a document that will be delivered to a recipient even if you are still alive.

You can for example, record a video related to a specific event today that will be delivered later at a date of your choice. You will not have to worry about where the file is, and risk to forget it. We will do that for you.

If you die (or become mentally incapacitated) before the time capsule is delivered, we will deliver it for you too.

An IP address is a network identifier. When you connect to internet, you are assigned a unique public IP address that allows data to be routed to you. If you want to know more about IP addresses, feel free to go here.

A Need2TellYou diary is a document fed by the subscriber along his/her life. Regularly, the system sends questions to the subscriber. These questions can either be related to his/her personality (who s/he is), or daily life questions, such as ‘What are you grateful for today?’.

These questions are sent by email. The subscriber has to use his/her email client software and reply to this email. The text s/he provides in the body of this reply is used as the answer to the question. S/he can also eventually attach pictures that will be added to the diary for this question entry.

Whereas some questions will be asked only once (e.g. the personality ones), others may be asked daily, weekly, monthly or yearly.

When the subscriber passes away (or become mentally incapacitated), the system will generate a diary book in the pdf format.  This pdf book will have 4 chapters: an optional Prologue, a Personality chapter, a Day to day chapter, and an Epilogue chapter. All these chapters content come from the email replies the subscriber provides along his/her life, or from a direct entry using the My-Diary page.

This file becomes a file like any other document the subscriber has uploaded in the system. This is why s/he will see a ‘Diary’ entry in the list of files, on the My-Files and My-Schedule page. This Diary file needs to be scheduled for delivery, so recipients can receive them, as any other document that is being uploaded.

If a subscriber wants to look at the book content, s/he can do it by clicking on ‘View Book’ on the My-Diary page. The system will generate a copy of the book and download it to the subscriber’s device.

2Checkout is an electronic payment service (merchant account alternative) founded in 2000 that allows merchants to accept online credit card payments from customers in their home country and abroad.

They are our partner managing payments, subscriptions and refunds.

Click here to go to their web site: https://2checkout.com.

On the login page, click on ‘Lost your password? Click here’.

You will then be redirected to a page where you will have to provide your username/identifier.

If this identifier matches our database, you will receive an email with a temporary password and a link that will bring you to a page where you will be able to update your permanent password.

We use your device/computer IP address to figure out which country you are logging from.

For this, we rely on the information provided by your Guardians.

When a Guardian clicks on the link we provide and reach the ‘Guardian page’, s/he is asked if you are dead. If you are, we ask him/her to provide the death date.

Here is below the algorithm we use to determine the final ‘official’ death date:

1. We use the most recent date provided amongst all the Guardians
2. If none of them provided a date, then we use the date of the last time you logged into Need2TellYou

For that, you need to login into your account. Then in the menu at the top, under your name, you need to select ‘Subscribe’ and then chose the plan you want. A registration page will then open.

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

Yes, it is possible. Though, there are a few things to be aware of since a person can be a subscriber but also eventually a contact for other people in other subscriptions:

• First, we check if there is a subscription attached to this email. If it is the case then we use this Subscriber username
• If not, we check if there is an Insider with this email. If there is one (and only one) then we use this Insider username.
• If not, we check if there is a Guardian with this email. If there is one (and only one) then we use this Guardian username.
• If not, we check if there is a Recipient with this email. If there is one (and only one) then we use this Recipient username.
• If not, we do nothing.

Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.

Absolutely. You can be a contact for someone and also a subscriber yourself.

All security related SMS/text messages (PIN codes, security alerts…) are sent through SMS/text messages even if you did not check the box on your profile. This to ensure you are made aware as soon as possible of important information related to your account.

Whereas many services offer this ‘convenience’, we don’t. Re-use of user/pasword is one of the major reasons why your account could be hacked. For example, if you re-use your user/password that you have on a site, and if there is a data breach on this site, then hackers will try to connect to other web sites using the same credentials, and take over your data.

With our service, we generate a random username that is very unlikely going to exist somewhere else. Again, this is to re-enforce the security of your data

Please consult our Privacy Policy to get the answer to this question, in the ‘Terms’ section of the menu.

On the login page, click on ‘Lost your password? Click here’.

You will then be redirected to a page where you will have to provide your username/identifier.

If this identifier matches our database, you will receive an email with a temporary password and a link that will bring you to a page where you will be able to update your permanent password.

Yes, it is possible. Though, there are a few things to be aware of since a person can be a subscriber but also eventually a contact for other people in other subscriptions:

• First, we check if there is a subscription attached to this email. If it is the case then we use this Subscriber username
• If not, we check if there is an Insider with this email. If there is one (and only one) then we use this Insider username.
• If not, we check if there is a Guardian with this email. If there is one (and only one) then we use this Guardian username.
• If not, we check if there is a Recipient with this email. If there is one (and only one) then we use this Recipient username.
• If not, we do nothing.

Available in Premium, Premium+ and Peace of Mind plans, a Time Capsule is the schedule of a document that will be delivered to a recipient even if you are still alive.

You can for example, record a video related to a specific event today that will be delivered later at a date of your choice. You will not have to worry about where the file is, and risk to forget it. We will do that for you.

If you die (or become mentally incapacitated) before the time capsule is delivered, we will deliver it for you too.

For this, we rely on the information provided by your Guardians.

When a Guardian clicks on the link we provide and reach the ‘Guardian page’, s/he is asked if you are dead. If you are, we ask him/her to provide the death date.

Here is below the algorithm we use to determine the final ‘official’ death date:

1. We use the most recent date provided amongst all the Guardians
2. If none of them provided a date, then we use the date of the last time you logged into Need2TellYou

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.