All security related SMS/text messages (PIN codes, security alerts…) are sent through SMS/text messages even if you did not check the box on your profile. This to ensure you are made aware as soon as possible of important information related to your account.

Whereas many services offer this ‘convenience’, we don’t. Re-use of user/pasword is one of the major reasons why your account could be hacked. For example, if you re-use your user/password that you have on a site, and if there is a data breach on this site, then hackers will try to connect to other web sites using the same credentials, and take over your data.

With our service, we generate a random username that is very unlikely going to exist somewhere else. Again, this is to re-enforce the security of your data

The date your account will expire depends on your plan type.

First, if you do not renew your subscription, your account will be disabled 30 days after your anniversary date.

Otherwise, after you pass away, an active account will be disabled X days after the last document has been released as per your schedule. This X number of days depends on the type of plan you have subscribed to:

• 2-weelk free trial: not applicable (no release can be done during a trial)
• Standard: 30 days
• Premium or Premium+: 60 days
• Peace of Mind: 90 days

For example, if you have a Premium plan, and your last document to be released is on January 1st 2025, then your account will be disabled on March 2nd 2025, 60 days after.

When you schedule a document for a recipient, you have the option to specify that if Guardian(s) tell us you are incapacitated and unable to respond (e.g. Alzheimer’s, dementia, coma, vegetative state…) then we have to release the document.

Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.

As a preventive measure, our system will lock accounts after 15 minutes changing your password or email address if you do not validate this change by clicking on the link we send you by email.

In other words, after changing your email address or password, you have 15 minutes to validate this change by clicking on the link we send you by email.

If you forget to click on the link within 15 minutes, and your account gets locked, re-open the email we sent, go to the bottom and click on the button named ‘Unlock Account’. This button will expire after 1 week.

If you did not initiate this change and your account gets locked, please contact us. In any case, and because your account was locked, your data is safe.

If our service detects you logged into our website, it is a sign for us you are still alive. In this case we will send you a ‘pulse check’ notification X weeks after that date (X as defined in your profile).

Yes. But it is not recommended since we want to comply with local data privacy regulations that pertain to your home residence. In addition, you would have to pay several subscriptions. If you face a situation like this, please contact us at using the ‘Contact Us’ form in the Support section.

As of today, it is not possible but we envision providing a capability to buy additional storage in a future version. In the meantime, the best way is to upgrade to another plan.

On the login page, click on ‘Lost your password? Click here’.

You will then be redirected to a page where you will have to provide your username/identifier.

If this identifier matches our database, you will receive an email with a temporary password and a link that will bring you to a page where you will be able to update your permanent password.

The system will add their username and temporary password in the email they will receive. They will have to follow the instructions we provide them so they can login and create a permanent password.

For this, we rely on the information provided by your Guardians.

When a Guardian clicks on the link we provide and reach the ‘Guardian page’, s/he is asked if you are dead. If you are, we ask him/her to provide the death date.

Here is below the algorithm we use to determine the final ‘official’ death date:

1. We use the most recent date provided amongst all the Guardians
2. If none of them provided a date, then we use the date of the last time you logged into Need2TellYou

From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkour partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.

Once you reach your 2Checkout account page, go to ‘My products’ in the menu, you can then request a plan upgrade.

From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkout partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.

Once you reach your 2Checkout account page, select ‘My account’ in the menu, then select the order and finally click on ‘Refund’. As a reminder, refunds are accepted within 30 days after your last purchase (initial or renewal).

Please note, that once your refund is approved, all your data will be immediately removed from our servers.

For that, you need to login into your account. Then in the menu at the top, under your name, you need to select ‘Subscribe’ and then chose the plan you want. A registration page will then open.

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

The Pulse Check process is the process we use to figure out if the subscriber is still alive, and not mentally incapacitated.

As per the subscriber’s profile preferences, we will send him/her periodically an email and/or an SMS/text message that contains a web link (actually it is a button with a link in the email). When the subscriber clicks on it that tell us s/he is doing fine, and still alive.

If the subscriber doesn’t click on the link, we will retry several times after a few days, according to the subscriber’s profile preferences.

Here are below the various profile parameters a subscriber can set to fit her/his needs:

• the pulse check frequency (PCF): how often do we need to do this pulse check? It is a number of weeks. This parameter min and max values are linked to the plan type.
• the pulse check notifications periodicity (PCNP): if the subscriber doesn’t reply, when will be the next notification sent? It is a number of days. By default it is 1 day.
• the total pulse check notification duration (PCND): if the subscriber doesn’t reply, for how long should we try to notify her/him? It is a number of days. By default it is 3 days.

In plain text, it could translate like this: Need2TellYou will contact the subscriber every PCF weeks, and without answer will retry PCNP days apart for PCND days.

Yes, it is possible. Though, there are a few things to be aware of since a person can be a subscriber but also eventually a contact for other people in other subscriptions:

• First, we check if there is a subscription attached to this email. If it is the case then we use this Subscriber username
• If not, we check if there is an Insider with this email. If there is one (and only one) then we use this Insider username.
• If not, we check if there is a Guardian with this email. If there is one (and only one) then we use this Guardian username.
• If not, we check if there is a Recipient with this email. If there is one (and only one) then we use this Recipient username.
• If not, we do nothing.

Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.

Once you subscribe, you have 24 hours to log into the system and finish your setup.

If you don’t log in within 24 hours using the temporary credentials we send you in the email you receive from us, then the account is deleted.

You will need to subscribe again.

If you have paid your subscription and you face this situation, please contact us using the ‘Contact Us’ page in the Support section of the menu.

From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkour partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.

Once you reach your 2Checkout account page, go to ‘My products’ in the menu, you can then request a plan upgrade.

From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkout partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.

Once you reach your 2Checkout account page, select ‘My account’ in the menu, then select the order and finally click on ‘Refund’. As a reminder, refunds are accepted within 30 days after your last purchase (initial or renewal).

Please note, that once your refund is approved, all your data will be immediately removed from our servers.

Once you subscribe, you have 24 hours to log into the system and finish your setup.

If you don’t log in within 24 hours using the temporary credentials we send you in the email you receive from us, then the account is deleted.

You will need to subscribe again.

If you have paid your subscription and you face this situation, please contact us using the ‘Contact Us’ page in the Support section of the menu.

Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.

The system will add their username and temporary password in the email they will receive. They will have to follow the instructions we provide them so they can login and create a permanent password.

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.

Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.

As of today, it is not possible but we envision providing a capability to buy additional storage in a future version. In the meantime, the best way is to upgrade to another plan.

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

All security related SMS/text messages (PIN codes, security alerts…) are sent through SMS/text messages even if you did not check the box on your profile. This to ensure you are made aware as soon as possible of important information related to your account.

Whereas many services offer this ‘convenience’, we don’t. Re-use of user/pasword is one of the major reasons why your account could be hacked. For example, if you re-use your user/password that you have on a site, and if there is a data breach on this site, then hackers will try to connect to other web sites using the same credentials, and take over your data.

With our service, we generate a random username that is very unlikely going to exist somewhere else. Again, this is to re-enforce the security of your data

On the login page, click on ‘Lost your password? Click here’.

You will then be redirected to a page where you will have to provide your username/identifier.

If this identifier matches our database, you will receive an email with a temporary password and a link that will bring you to a page where you will be able to update your permanent password.

For this, we rely on the information provided by your Guardians.

When a Guardian clicks on the link we provide and reach the ‘Guardian page’, s/he is asked if you are dead. If you are, we ask him/her to provide the death date.

Here is below the algorithm we use to determine the final ‘official’ death date:

1. We use the most recent date provided amongst all the Guardians
2. If none of them provided a date, then we use the date of the last time you logged into Need2TellYou

For that, you need to login into your account. Then in the menu at the top, under your name, you need to select ‘Subscribe’ and then chose the plan you want. A registration page will then open.

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.

Yes, it is possible. Though, there are a few things to be aware of since a person can be a subscriber but also eventually a contact for other people in other subscriptions:

• First, we check if there is a subscription attached to this email. If it is the case then we use this Subscriber username
• If not, we check if there is an Insider with this email. If there is one (and only one) then we use this Insider username.
• If not, we check if there is a Guardian with this email. If there is one (and only one) then we use this Guardian username.
• If not, we check if there is a Recipient with this email. If there is one (and only one) then we use this Recipient username.
• If not, we do nothing.

Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.

All security related SMS/text messages (PIN codes, security alerts…) are sent through SMS/text messages even if you did not check the box on your profile. This to ensure you are made aware as soon as possible of important information related to your account.

Whereas many services offer this ‘convenience’, we don’t. Re-use of user/pasword is one of the major reasons why your account could be hacked. For example, if you re-use your user/password that you have on a site, and if there is a data breach on this site, then hackers will try to connect to other web sites using the same credentials, and take over your data.

With our service, we generate a random username that is very unlikely going to exist somewhere else. Again, this is to re-enforce the security of your data

As a preventive measure, our system will lock accounts after 15 minutes changing your password or email address if you do not validate this change by clicking on the link we send you by email.

In other words, after changing your email address or password, you have 15 minutes to validate this change by clicking on the link we send you by email.

If you forget to click on the link within 15 minutes, and your account gets locked, re-open the email we sent, go to the bottom and click on the button named ‘Unlock Account’. This button will expire after 1 week.

If you did not initiate this change and your account gets locked, please contact us. In any case, and because your account was locked, your data is safe.

On the login page, click on ‘Lost your password? Click here’.

You will then be redirected to a page where you will have to provide your username/identifier.

If this identifier matches our database, you will receive an email with a temporary password and a link that will bring you to a page where you will be able to update your permanent password.

The system will add their username and temporary password in the email they will receive. They will have to follow the instructions we provide them so they can login and create a permanent password.

Yes, it is possible. Though, there are a few things to be aware of since a person can be a subscriber but also eventually a contact for other people in other subscriptions:

• First, we check if there is a subscription attached to this email. If it is the case then we use this Subscriber username
• If not, we check if there is an Insider with this email. If there is one (and only one) then we use this Insider username.
• If not, we check if there is a Guardian with this email. If there is one (and only one) then we use this Guardian username.
• If not, we check if there is a Recipient with this email. If there is one (and only one) then we use this Recipient username.
• If not, we do nothing.

For this, we rely on the information provided by your Guardians.

When a Guardian clicks on the link we provide and reach the ‘Guardian page’, s/he is asked if you are dead. If you are, we ask him/her to provide the death date.

Here is below the algorithm we use to determine the final ‘official’ death date:

1. We use the most recent date provided amongst all the Guardians
2. If none of them provided a date, then we use the date of the last time you logged into Need2TellYou

First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.

When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.