FAQ
Account (3)
From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkour partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.
Once you reach your 2Checkout account page, go to ‘My products’ in the menu, you can then request a plan upgrade.
0
0
From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkout partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.
Once you reach your 2Checkout account page, select ‘My account’ in the menu, then select the order and finally click on ‘Refund’. As a reminder, refunds are accepted within 30 days after your last purchase (initial or renewal).
Please note, that once your refund is approved, all your data will be immediately removed from our servers.
0
0
Once you subscribe, you have 24 hours to log into the system and finish your setup.
If you don’t log in within 24 hours using the temporary credentials we send you in the email you receive from us, then the account is deleted.
You will need to subscribe again.
If you have paid your subscription and you face this situation, please contact us using the ‘Contact Us’ page in the Support section of the menu.
0
0
Billing & Payments (8)
Actually, the billing process is handle by our partner 2checkout.com. We don’t share personal information between our 2 companies.
2checkout.com doesn’t have access to our data and vice versa.
0
0
Our order process is conducted by our online reseller 2Checkout.
2Checkout is the Merchant of Record for all our orders. They provide all customer service inquiries and handles returns. As part of their service, 2Checkout supports more than 45 methods of payment worldwide.
For more information about the exact list of payment methods, you can visit their website at 2checkout.com.
0
0
2Checkout is an electronic payment service (merchant account alternative) founded in 2000 that allows merchants to accept online credit card payments from customers in their home country and abroad.
They are our partner managing payments, subscriptions and refunds.
Click here to go to their web site: https://2checkout.com.
0
0
From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkour partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.
Once you reach your 2Checkout account page, go to ‘My products’ in the menu, you can then request a plan upgrade.
0
0
From the menu at the top, in your profile section, you need to select ‘2Checkout account’. This will bring you to the portal of our 2Checkout partner. Once there, you can access your 2Checkout account either with your email address or your subscription order number. After submitting the information, you will receive an email with a link to your 2Checkout account.
Once you reach your 2Checkout account page, select ‘My account’ in the menu, then select the order and finally click on ‘Refund’. As a reminder, refunds are accepted within 30 days after your last purchase (initial or renewal).
Please note, that once your refund is approved, all your data will be immediately removed from our servers.
0
0
Yes, you can. We will deduct from the next subscription the cost of your previous subscription. For example, if you had a ‘Premium’ one at $59 a year and, during that year, you upgrade to a ‘Peace of Mind’ one ($499), you will pay $440.
1
0
Once you subscribe, you have 24 hours to log into the system and finish your setup.
If you don’t log in within 24 hours using the temporary credentials we send you in the email you receive from us, then the account is deleted.
You will need to subscribe again.
If you have paid your subscription and you face this situation, please contact us using the ‘Contact Us’ page in the Support section of the menu.
0
0
General Questions (1)
2Checkout is an electronic payment service (merchant account alternative) founded in 2000 that allows merchants to accept online credit card payments from customers in their home country and abroad.
They are our partner managing payments, subscriptions and refunds.
Click here to go to their web site: https://2checkout.com.
0
0