FAQ
Account (4)
Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.
The system will add their username and temporary password in the email they will receive. They will have to follow the instructions we provide them so they can login and create a permanent password.
First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.
Contacts (16)
In order to avoid any ‘conflict of interest’, or miss-use of our system, and because you are not supposed to login into their account, the password of Recipients and Guardians are not communicated to the subscribers. There is no need for that. Our system will take care of the contacts credentials communication.
A person triggering the death validation process done by Guardians cannot be also a Guardian. A person cannot be “judge” and “jury”.
Just you, the subscriber, is aware. So, it is up to you to inform (or not) other people. In case you designate Insider(s), you will have to inform them.
An ‘Insider’ is a person who will trigger the process of confirming you are deceased. This can be used when you want Recipients to receive their document(s) as soon as possible. For example, when you want a text to be read at your funeral. For that scenario to work, you need to let someone know that you have subscribed to our service and provide this person her/his login credentials (user/password) to access the site.
You can have as many Insiders as you want if you have a paid subscription. Insiders are not allowed on Free plans.
A Recipient is a person who will receive documents you have assigned to her/him once you are confirmed deceased (or eventually incapacitated and unable to respond), and as per the schedule you have defined for her/him.
A ‘Guardian’ is a person that will be contacted by us to confirm you are deceased. At least 3 Guardians need to be defined in your account. As a reminder, at least 2 of these Guardians will have to confirm you are dead before releasing the documents. A Guardian may also inform us if you are incapacitated and unable to respond, which could also trigger the document release if you have opted-in.
Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.
A contact can be either:
- An Insider
- A Guardian
- A Recipient
- A Recipient & Guardian
- An Insider & Recipient
You need to define a type for each contact you define in the system.
The system will add their username and temporary password in the email they will receive. They will have to follow the instructions we provide them so they can login and create a permanent password.
The best way to handle this is to inform at least one person that you have subscribed to our service. You will then add these persons in your contacts list as ‘Insider’ or ‘Insider & Recipient’.
You will have to give them their user/password (generated and shown on the My Contacts page when you add them) and link to our service (https://need2tellyou.com). The first Insider to be made aware of your passing will have to connect and tell our system you have passed away. Then the Guardians will step in to confirm (or not), and the usual release process takes place.
First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.
Yes. We have thought about that. For each contact you define, you have the possibility to add a personal message we will include in the email we will send them, and on the page they will open on our web site once they click on the link we provide. That way, you can personalize our generic email they will receive, making it more reliable and trust-able.
Absolutely. When you create a contact you need to select ‘Insider & Recipient’ as the contact role.
Absolutely. You can be a contact for someone and also a subscriber yourself.
Absolutely. When you create a contact you need to select ‘Guardian & Recipient’ as the contact role.
Files & Documents (3)
Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.
The best way to handle this is to inform at least one person that you have subscribed to our service. You will then add these persons in your contacts list as ‘Insider’ or ‘Insider & Recipient’.
You will have to give them their user/password (generated and shown on the My Contacts page when you add them) and link to our service (https://need2tellyou.com). The first Insider to be made aware of your passing will have to connect and tell our system you have passed away. Then the Guardians will step in to confirm (or not), and the usual release process takes place.
First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
General Questions (4)
Just you, the subscriber, is aware. So, it is up to you to inform (or not) other people. In case you designate Insider(s), you will have to inform them.
First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
Unfortunately no. The username the system assigns to you (e.g aXXXXXX for a subscriber or cXXXXXX for a contact) cannot be changed.
Absolutely. You can be a contact for someone and also a subscriber yourself.
Privacy and Security (2)
In order to avoid any ‘conflict of interest’, or miss-use of our system, and because you are not supposed to login into their account, the password of Recipients and Guardians are not communicated to the subscribers. There is no need for that. Our system will take care of the contacts credentials communication.
The system will add their username and temporary password in the email they will receive. They will have to follow the instructions we provide them so they can login and create a permanent password.
Scheduling (1)
First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.