FAQ
Account (3)
Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.
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As of today, it is not possible but we envision providing a capability to buy additional storage in a future version. In the meantime, the best way is to upgrade to another plan.
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First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
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Contacts (3)
Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.
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The best way to handle this is to inform at least one person that you have subscribed to our service. You will then add these persons in your contacts list as ‘Insider’ or ‘Insider & Recipient’.
You will have to give them their user/password (generated and shown on the My Contacts page when you add them) and link to our service (https://need2tellyou.com). The first Insider to be made aware of your passing will have to connect and tell our system you have passed away. Then the Guardians will step in to confirm (or not), and the usual release process takes place.
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First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
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Diary (2)
The pdf format is a Portable Document Format that was invented by Adobe. It is now an open standard, maintained by the International Organization for Standardization (ISO). It is independent of software, hardware, or operating system. To read a pdf file, you need to have a pdf reader on your device. These days all major operating systems have one. See more information here: https://www.adobe.com/acrobat/about-adobe-pdf.html.
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Here are the formats (e.g. file extensions) supported by the diary: BMP, JPG, JPEG, GIF, PNG.
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Files & Documents (21)
All data and documents are stored regionally within Amazon Web Services (AWS) data centers. Here is the list of the data centers we use per region that are determined based on where you reside. This list will be updated as we roll-out new regions:
- For North, Central and South America: ‘us-east-1’ AWS region located in North Virginia, United States of America, with replication in ‘us-west-2’ AWS region located in Oregon, United States of America
- For Europe (western, central and eastern): ‘eu-west-1’ AWS region located in Dublin, Ireland, , with replication in ‘eu-west-3’ AWS region located in Paris, France
- For Africa: TBD (not available yet)
- For Middle-East: TBD (not available yet)
- For Asia: ‘ap-south-1’ AWS region located in Mumbai, India, , with replication in ‘ap-southeast-1’ AWS region located in Singapore
- For any country in Oceania: TBD (not available yet)
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If you want to have the right balance between video file size and quality, unless you want a very high quality video, you should record your videos in 720p.
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You will find below the file type our service allow you to upload to your account.
Audio
* .mp3 – MP3 audio file
* .mpa – MPEG-2 audio file
* .wav – WAV file
* .wma – WMA audio file
Video
* .avi – AVI file
* .m4v – Apple MP4 video file
* .mov – Apple QuickTime movie file
* .mp4 – MPEG4 video file
* .mpg or .mpeg – MPEG video file
* .wmv – Windows Media Video file
Image
* .ai – Adobe Illustrator file
* .bmp – Bitmap image
* .gif – GIF image
* .jpeg or .jpg – JPEG image
* .png – PNG image
* .ps – PostScript file
Word processor
* .doc and .docx – Microsoft Word file
* .odt – OpenOffice Writer document file
* .pdf – PDF file
* .rtf – Rich Text Format
* .txt – Plain text file
Presentation
* .key – Apple Keynote presentation
* .odp – OpenOffice Impress presentation file
* .pps – PowerPoint slide show
* .ppt – PowerPoint presentation
* .pptx – PowerPoint Open XML presentation
Spreadsheet
* .ods – OpenOffice Calc spreadsheet file
* .xls – Microsoft Excel file
* .xlsm – Microsoft Excel file with macros
* .xlsx – Microsoft Excel Open XML spreadsheet file
* .numbers – Apple Numbers spreadsheet file
Data and database
* .csv – Comma separated value file
* .dat – Data file
* .xml – XML file
Email
* .email – Outlook Express e-mail message file.
* .eml – E-mail message file from multiple e-mail clients, including Gmail.
* .emlx – Apple Mail e-mail file.
* .msg – Microsoft Outlook e-mail message file.
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Just to name a few, here are some examples of documents you may consider uploading to communicate to relatives or loved ones:
- Letters, audio, pictures and video recordings to loved ones.
- A simple document explaining where your advance directive, will or living trust are located, as well as who is in charge or is the custodian of these documents.
- A file containing your passwords for your phone, computer, email, bank accounts and social media accounts. We recommend using an online password manager such as 1Password, Dashlane, LastPass, KeyPass or NordPass to collect them all, sharing the master password with someone you trust, and then designating emergency contacts within the program who are allowed to gain access.
- A document explaining all your investments with contact information.
- Instructions for your funeral and final disposition.
- A text to be read at your funeral.
- An ethical will.
- etc…
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The pdf format is a Portable Document Format that was invented by Adobe. It is now an open standard, maintained by the International Organization for Standardization (ISO). It is independent of software, hardware, or operating system. To read a pdf file, you need to have a pdf reader on your device. These days all major operating systems have one. See more information here: https://www.adobe.com/acrobat/about-adobe-pdf.html.
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For plans with the ‘enhanced security’ feature, if the subscriber is in this situation, s/he needs to upload the file again with a new Question/Answer couple. We, at Need2TellYou, cannot do anything about it.
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Your data will be removed from our servers. By data we mean your profile, contacts, schedules and files/documents that have been uploaded.
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To ensure your files and documents will continue being readable many years from now, it is best to use some standard formats or even open source ones. While we support 38 different formats today (see related FAQ for details) , we encourage you to read these following articles and decide what is best in your situation, depending if you need a video, audio, word processing or image…
https://www.ohsu.edu/library/recommended-file-formats-long-term-data-preservation
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Some plans benefit from document enhanced security. In this case, you have the option to improve the encryption of your document with a dedicated password, known as the ‘Answer’. Documents using this option have a Question and Answer you have to fill when uploading them. See Question/Answer FAQ related to this topic to know more about it.
If a document doesn’t use the Question/Answer (enhanced security feature), the document is still encrypted on our servers. The only difference is that with the Question/Answer just you and your recipient can open the file.
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When a file is uploaded into your account using the email feature (after sending the file as an attachment to [email protected]), then the subscriber has to enter a question/answer as any file. Until this is done, the file will not be released in case you pass away and has a ‘Disabled’ status.
Please refer to the question related to uploading files through email.
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Across the system, you may find terms such as B, GB, MB or KB. What does it mean?
Here is the meaning of these acronym units:
- ‘B‘ stands for ‘Bytes’. It is basically one character
- ‘KB‘ stands for ‘Kilo Bytes’. In other words, 1,000 bytes (or characters)
- ‘MB‘ stands for ‘Mega bytes’. In other words, 1,000,000 (1 million) bytes (or characters)
- ‘GB‘ stands for ‘Giga Bytes’. In other words, 1,000,000,000 (1 billion) bytes (or characters)
- Even if we don’t use it, you could also find ‘TB‘ that stands for ‘Tera Bytes’, or 1,000,000,000,000 bytes (1 trillion)
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Here are the formats (e.g. file extensions) supported by the diary: BMP, JPG, JPEG, GIF, PNG.
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Yes. There is a 10 minute time out. Uploads and downloads need to happen within 10 minutes.
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As of today, it is not possible but we envision providing a capability to buy additional storage in a future version. In the meantime, the best way is to upgrade to another plan.
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To do this, you need to use the subject of the email. There are 4 possible cases:
- schedule an immediate release after your death: in this case the email subject needs to look like this: for NAME immediately, where NAME is either the first name or the nick name of one of your Recipients.
- schedule a release X days after your death: in this case the email subject needs to look like this: for NAME after NB-DAYS days, where NAME is either the first name or the nick name of one of your Recipients and NB-DAYS the number of days we need to wait before releasing the document.
- schedule a release at a specific date: in this case the email subject needs to look like this: for NAME on DATE, where NAME is either the first name or the nick name of one of your Recipients and DATE the date you want the document to be released.
- schedule a release annually at the same date: in this case the email subject needs to look like this: for NAME every DATE-OF-YEAR for NB-YEARS years, where NAME is either the first name or the nick name of one of your Recipients, DATE-OF-YEAR the date you want the document to be released each year (e.g. 4-jul) and NB-YEARS the number of years you want to us to continue delivering this file for.
- schedule a release at a specific date even if you are alive: this is what we call Time Capsule. In this case the email subject needs to look like this: for NAME time capsule on DATE, where NAME is either the first name or the nick name of one of your Recipients and DATE the date you want the document to be released. (see Time Capsule FAQ for more details).
The subject content is not case sensitive.
As a reminder, the files that have been uploaded by email will have to be enabled on the ‘My Files’ page in order to be released if you pass away.
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The best way to handle this is to inform at least one person that you have subscribed to our service. You will then add these persons in your contacts list as ‘Insider’ or ‘Insider & Recipient’.
You will have to give them their user/password (generated and shown on the My Contacts page when you add them) and link to our service (https://need2tellyou.com). The first Insider to be made aware of your passing will have to connect and tell our system you have passed away. Then the Guardians will step in to confirm (or not), and the usual release process takes place.
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To do this, you will have to upload the file again. When the popup screen appears, type in your new question and the answer, That’s it!!
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We cannot access the content of the documents that have been loaded under a plan with ‘Enhanced Document Security’. And it’s something very important to remember and have in mind. If you lose or don’t remember the answer of a security question (see Question/Answer in FAQ for more details), nobody will be able to decrypt the documents. Even us at Need2TellYou. If the subscriber is in this situation, s/he needs to upload the file again with a new Question/Answer couple.
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First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
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Absolutely. Once you have set up your account, you can send emails to [email protected] using the primary email address declared in our system with your files as attachments.
You can have one or more attachments to this email. Assuming the file types are supported and you have enough storage left in your account, the file(s) will be added to your account with a ‘Disabled’ status.
For each file you you upload through email, and if you elected to receive SMS/text message in your profile, you will receive an SMS/text message giving you a 6 digit PIN code that you will have to provide on the ‘My Files’ page in order to be able to enter the Question/Answer and move the file status from ‘Disabled’ to ‘Enabled’. If you have not chosen to receive SMS/text message you will receive the PIN code in an email.
In both cases (with or without SMS/text message), you will receive for each file an email providing you a status of the upload.
Alternatively, you can send a ‘simple note’ to as a new document to your account by sending an email to [email protected] and filling the body of the email with the note your want to upload. A file prefixed by NOTE_ will be uploaded containing your ‘simple note’. These notes can also be scheduled using the email subject as explained in the related FAQ.
File with a ‘Disabled’ status will not be eligible to be released in a schedule. They first have to be enabled.
On a side note, you can also schedule the file(s) you uploaded through email using the email subject. Look at the FAQ on this topic for more.
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General Questions (2)
Just to name a few, here are some examples of documents you may consider uploading to communicate to relatives or loved ones:
- Letters, audio, pictures and video recordings to loved ones.
- A simple document explaining where your advance directive, will or living trust are located, as well as who is in charge or is the custodian of these documents.
- A file containing your passwords for your phone, computer, email, bank accounts and social media accounts. We recommend using an online password manager such as 1Password, Dashlane, LastPass, KeyPass or NordPass to collect them all, sharing the master password with someone you trust, and then designating emergency contacts within the program who are allowed to gain access.
- A document explaining all your investments with contact information.
- Instructions for your funeral and final disposition.
- A text to be read at your funeral.
- An ethical will.
- etc…
0
0
First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
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Privacy and Security (4)
All data and documents are stored regionally within Amazon Web Services (AWS) data centers. Here is the list of the data centers we use per region that are determined based on where you reside. This list will be updated as we roll-out new regions:
- For North, Central and South America: ‘us-east-1’ AWS region located in North Virginia, United States of America, with replication in ‘us-west-2’ AWS region located in Oregon, United States of America
- For Europe (western, central and eastern): ‘eu-west-1’ AWS region located in Dublin, Ireland, , with replication in ‘eu-west-3’ AWS region located in Paris, France
- For Africa: TBD (not available yet)
- For Middle-East: TBD (not available yet)
- For Asia: ‘ap-south-1’ AWS region located in Mumbai, India, , with replication in ‘ap-southeast-1’ AWS region located in Singapore
- For any country in Oceania: TBD (not available yet)
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For plans with the ‘enhanced security’ feature, if the subscriber is in this situation, s/he needs to upload the file again with a new Question/Answer couple. We, at Need2TellYou, cannot do anything about it.
0
0
Some plans benefit from document enhanced security. In this case, you have the option to improve the encryption of your document with a dedicated password, known as the ‘Answer’. Documents using this option have a Question and Answer you have to fill when uploading them. See Question/Answer FAQ related to this topic to know more about it.
If a document doesn’t use the Question/Answer (enhanced security feature), the document is still encrypted on our servers. The only difference is that with the Question/Answer just you and your recipient can open the file.
0
0
We cannot access the content of the documents that have been loaded under a plan with ‘Enhanced Document Security’. And it’s something very important to remember and have in mind. If you lose or don’t remember the answer of a security question (see Question/Answer in FAQ for more details), nobody will be able to decrypt the documents. Even us at Need2TellYou. If the subscriber is in this situation, s/he needs to upload the file again with a new Question/Answer couple.
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0
Scheduling (2)
To do this, you need to use the subject of the email. There are 4 possible cases:
- schedule an immediate release after your death: in this case the email subject needs to look like this: for NAME immediately, where NAME is either the first name or the nick name of one of your Recipients.
- schedule a release X days after your death: in this case the email subject needs to look like this: for NAME after NB-DAYS days, where NAME is either the first name or the nick name of one of your Recipients and NB-DAYS the number of days we need to wait before releasing the document.
- schedule a release at a specific date: in this case the email subject needs to look like this: for NAME on DATE, where NAME is either the first name or the nick name of one of your Recipients and DATE the date you want the document to be released.
- schedule a release annually at the same date: in this case the email subject needs to look like this: for NAME every DATE-OF-YEAR for NB-YEARS years, where NAME is either the first name or the nick name of one of your Recipients, DATE-OF-YEAR the date you want the document to be released each year (e.g. 4-jul) and NB-YEARS the number of years you want to us to continue delivering this file for.
- schedule a release at a specific date even if you are alive: this is what we call Time Capsule. In this case the email subject needs to look like this: for NAME time capsule on DATE, where NAME is either the first name or the nick name of one of your Recipients and DATE the date you want the document to be released. (see Time Capsule FAQ for more details).
The subject content is not case sensitive.
As a reminder, the files that have been uploaded by email will have to be enabled on the ‘My Files’ page in order to be released if you pass away.
0
0
First, let’s describe what we mean by ‘Mentally Incapacitated’. For us, this implies the subscriber is no longer able to communicate or interact with people as s/he used to be. This can happen if someone is in a long-term coma, in a vegetative state, has dementia or Alzheimer’s. This list is not exhaustive. In other words, and in our context, the subscriber is still alive but not able to reply to our pulse checks due to her/his condition.
When you schedule a document for release, the subscriber has the option to tell us that if s/he wants to release the document to a recipient when Guardians confirm s/he became ‘Mentally Incapacitated’, independently of the death. In this case, and as soon as Guardians inform us of this situation, we will release all documents to those planned Recipients.
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