The Pulse Check process is the process we use to figure out if the subscriber is still alive, and not mentally incapacitated.
As per the subscriber’s profile preferences, we will send him/her periodically an email and/or an SMS/text message that contains a web link (actually it is a button with a link in the email). When the subscriber clicks on it that tell us s/he is doing fine, and still alive.
If the subscriber doesn’t click on the link, we will retry several times after a few days, according to the subscriber’s profile preferences.
Here are below the various profile parameters a subscriber can set to fit her/his needs:
- the pulse check frequency (PCF): how often do we need to do this pulse check? It is a number of weeks. This parameter min and max values are linked to the plan type.
- the pulse check notifications periodicity (PCNP): if the subscriber doesn’t reply, when will be the next notification sent? It is a number of days. By default it is 1 day.
- the total pulse check notification duration (PCND): if the subscriber doesn’t reply, for how long should we try to notify her/him? It is a number of days. By default it is 3 days.
In plain text, it could translate like this: Need2TellYou will contact the subscriber every PCF weeks, and without answer will retry PCNP days apart for PCND days.